Library Staff Attend Workshop

Dansville Public Library Staff members Mary Stepanik, Karen Cowley, and Marcia Miller recently atttended the Pioneer Library System’s Support Staff Workshop. Trainings included new ways to access the online card catalog to more efficiently provide service, assessing patron preferences to assist them in finding new authors of the same writing style and genre, and ways to resolve conflict in a professional manner.

‘It is important that our staff continue to provide excellent service,’ said Teresa Dearing, Dansville Public Library Director. ‘Pioneer Library System trainings not only provide staff with new skills to ensure we provide our patrons with the latest services, they also offer an opportunity to network with staff from other libraries in the system which promotes innovation and efficiency.’

The daylong workshop is offered annually at the Pioneer Library System headquarters in Canandaigua, New York. Workshop titles included ‘Different Web Page Designs: Blog or Not?,’ ‘Communications Skills Within Your Library: How to Resolve Conflict in a Professional Manner,’ ‘i-Bistro: Learn New Tricks or Refresh Some Old,’ and ‘What Do I Read Next?: A Readers Advisory Presentation.’