Plan of Service

Dansville Public Library — Connecting with the Community

Long Range Plan, 2016-2021

The planning process began on February 7, 2015 with a day-long workshop of the Community Planning Committee (see Appendix). The group identified programs, partnerships and other initiatives that would best fit community needs. The staff then had an opportunity for input and helped to develop goals and action steps. A draft plan was presented to the Board of Trustees on March 9, 2015.

The Board of Trustees carefully discussed and reviewed the draft, established priorities, delegated the establishment of time frames for each goal and action step to the Library Staff. The Plan was approved at the regular Board meeting on May 4, 2015.

The strategic plan outlines the path forward to ensure that the Dansville Public Library remains a vital, vibrant and essential part of community life. The plan has three strategic initiatives: Engaging the Community, Hospitality, and Communication.

ENGAGING THE COMMUNITY: Collections, services, programs, partners, publicity. Collections that are current and relevant to community information and entertainment needs. Resources that are easily accessible to people at any stage of life. Services that include enough one-on-one patron assistance. Programs that best fit community needs and that reach all ages and stages. Community leaders, organizations, schools, service clubs, businesses invited to collaborate in library services and programs. Effective methods to publicize library programs and services.

  1. Goal: The Library will be a community center for job seekers. Start November 2015.

Action steps:

  • Meet with community partners to discuss ways to collaborate on programs and services for job seekers. Partners include: Workforce Development, GCC, Chamber of Commerce, major employers, Hospital, Planning Board, County Economic Development Corp.
  • Provide space and a “laptop lab” for classes on resume writing, filling out applications, career development, etc.
  • Provide materials and resources relevant to job seekers.
  • Offer to host job fairs, open houses for employers.
  • Create a bulletin board with photos and success stories and publicize on the Library website as well as thru various media.

Indicators of progress:

  • How many partners, events, groups and participants.
  • How much demand.
  • Anecdotes, testimonials, photos from participants.
  1. Goal: The Library will be an active host and community partner in local history resources and programs. Start August 2015.

Action steps:

  • Meet with service area Town Historians and members of the Historical Society, discuss ideas for collaboration.
  • Ensure that LH Room services such as Internet access and a high speed/high resolution scanner are available.
  • Digitize the Library’s unique LH collections such as the Shakespeare Club documents, recorded oral histories. Consult with RRLC about documentary heritage and digitization grants.
  • Explore interest in starting a series of collaborative programs on unique Dansville area history: Red Cross, the Castle, Foster Wheeler, FA Owens. Consult with Historical Society. Take it on the road.
  • Offer to host “office hours” for Town Historians in the Library’s Local History Room. Partners include Historical Society.
  • Revitalize the Genealogy Club. Provide resources such as Ancestry.com. Partners include Historical Society, genealogists.
  • Provide scan-on-demand services ( as with the WWI looseleaf binder from the Town Historian). Partners could be retired teachers, Historical Society.

Indicators of progress:

  • How many partners, events, groups and participants.
  • How much demand.
  • Collect anecdotes, testimonials, photos from participants. Create a bulletin board and publicize thru Library website as well as various media.
  • 20 cassettes to be digitized by June 2015.
  1. Goal: The Library will attract and engage community members through timely and well-publicized programs for all ages. Begin June 2015. Partners to include: Schools, Rotary, Cooperative Extension, BOCES, Growing Places, Dansville Art Works, Council on the Arts, GCC, Office of the Aging.

Action steps:

  • Establish a Book of the Month club and/or collaborate with the schools’ One Book One School initiative
  • Convene a discussion with interested adults to suggest program topics.
  • Establish a Teen Advisory Club to get ideas for activities, projects and programs for teens.
  • Hold some programs offsite (for example, Ossian Town Hall).
  • Provide family and intergenerational opportunities thru “maker space” hands-on events and programs: Legos, robotics, jewelry making, pillow making, and so on.
  • Provide regular group and one-on-one classes on a variety of tech topics and devices: phones, e-readers, computers and also one-on-one.
  • Repeat popular programs.

Indicators of progress:

  • Begin discussions with Schools, track progress.
  • List of adult program topics.
  • Establish Teen AC, list of ideas, number of teens interested in participating.
  • Develop a calendar of programs.
  • Target specific groups to reach.
  • Count and survey participants for satisfaction and for new topics.
  1. Goal: The Library will reach out to all parts of the service area and to homebound residents. Begin October 2015. Partners include: Town leaders, Service clubs, Scouts, LATS staff, Senior Nutrition Center, Faith community.

Action steps:

  • Explore with leaders of the townships the idea of creating offsite library kiosks or small collections, supplied by donated library books and selected by library staff.
  • Work with LATS to promote rides to the Library for services and programs. Attach magnetic Library logo on buses to advertise and remind people.
  • Promote and expand the existing library delivery service to shut-ins.

Indicators of progress:

  • Interest by potential partners in creating offsite collections.
  • Interest by LATS in promoting Library transportation.
  • Interest by potential partners in contributing to homebound library delivery services.
  1. Goal: The Library will have vibrant and well-used collections. Begin July 2015. Seek input and donations from: Service clubs, school IT staff, local businesses.

Action steps:

  • Provide tablets and laptops to loan for use within the building.
  • Expand DVDs, music, audio for every age.
  • Expand e-book collection.

Indicators of progress:

  • Analyze usage of materials by circulation data, requests and trends in the publishing industry.
  • Evaluate materials by how current, by condition.
  • Set schedule for regular inventory and weeding.
  1. Goal: Community members will be well informed about Library events. Begin May 2015. Partners include: new Tech Advisory Committee (see Hospitality Goal 2), School tech and media staff, Teens.

Action steps:

  • Develop recommendations for an updated website.
  • Create a YouTube video on how to navigate the Library.
  • Create a PR Coordinator position (see also under Sustainability Goal 2) and develop a PR plan.

Indicators of progress:

  • Set timeline for updated website and infrastructure improvements, track progress.
  • Set timeline for developing a PR plan.

HOSPITALITY: Physical plant, environment, customer service, web presence. A physical plant that is fully accessible, with convenient parking, a layout that makes best use of existing space, and a prioritized maintenance plan. A comfortable, inviting and welcoming environment with appropriate furniture, lighting and shelving; a mix of quiet spaces, group-work spaces and age-appropriate spaces. High quality customer service by friendly, knowledgeable and responsive staff members with an equally hospitable and informative online web presence.

  1. Goal: The Library will have a variety of comfortable spaces for a variety of users and uses. Start January 2016. Partners include: space designers, local contractors, local businesses.

Action steps:

  • Improve signage: internally as guides to the collection, as well as externally through an electronic sign in front.
  • Evaluate current space usage and consider alternative layouts to make best use of internal space, including feasibility of creating additional training and user spaces upstairs.
  • Develop maker-space areas for hands-on events and programs.
  • Explore options for a coffee bar.
  • Install cameras and security equipment to allow increased use of upstairs spaces.

Indicators of progress:

  • Set timeline for improvements, track progress.
  • Track use of various spaces; solicit feedback from patrons of various ages.
  1. Goal: The Library will offer up-to-date technologies. Start April 2015. Partners include newly established Tech Advisory Committee, PLS.

Action steps:

  • Recruit knowledgeable community volunteers to serve on a new Tech Advisory Committee to:
    • Analyze options to improve the current wireless infrastructure.
    • Analyze current bandwidth for adequacy.
    • Ensure that equipment is being used to its full potential, eg photocopier’s fax functions.
    • Explore “pay by card.”
    • Give input on updating the Library website (see Connecting Goal 6).

Indicators of progress:

  • Track points of contact staff have regarding tech questions, develop instructional programs as a response.
  • Patron satisfaction with tech availability.
  1. Goal: The Library will be open convenient hours. Partners include PLS for survey assistance.

Action steps:

  • Do a community survey to assess interest in Sunday hours and other services. Start May 2015.
  • Analyze current hourly usage, explore possibility of Sunday hours and opening on Monday holidays.

Indicators of progress:

  • Report on hourly usage
  • Survey results

SUSTAINABILITY: Human Resources and Financial Resources. Staff and trustees who are continuously educated and trained. Revenues that are stable, predictable and able to grow as needed.

  1. Goal: The Library will develop additional sources of revenue.

Action steps:

  • Invite Trustees, Friends and other supporters to brainstorm new fundraising ideas such as an annual donation campaign and/or an annual “Signature Event” by June 2015.
  • Meet with Rochester Area Foundation to explore the concept of starting a Library Foundation, May 2015.
  • With Friends of the Library, discuss roles and responsibilities and ways to revitalize the membership, July 2015. Consult with PLS for suggestions and a presentation.

Indicators of progress:

  • Set timeline to begin an annual donation campaign.
  • Formation of a Signature Events group.
  • Set timeline to explore Library Foundation.
  • Set timeline to work with Friends.
  1. Goal: The Library will have well trained and well-equipped staff and volunteers.

Action steps:

  • Provide ongoing program of staff development including webinars, onsite training by PLS staff and others. Develop an annual plan by May 2015, specifying recommended participation levels. Consult with Tech Advisory Committee, PLS and NYLA for training programs and webinars.
  • Develop a personnel plan by September 2015 to address the need for:

–a Volunteer Coordinator/Supervisor

–a PR Coordinator position (could be part-time) to effectively promote the facilities, collections and programs using a variety of methods including social media; also to seek and write grants

–a Technology Coordinator position (could be part-time) to oversee building’s infrastructure, equipment and staff tech training

–a Youth Services plan, to see if additional staff are needed

  • Explore the idea of using high school students as interns by December 2015.

Indicators of progress:

  • Track number of staff participations
  • Track number of trainings
  • Track number of staff suggestions for training topics
  • Create list of tasks, projects for volunteers, track completions
  • Develop job descriptions, consider combining new responsibilities into existing part-time positions
  1. Goal: The Library Trustees will be well informed and aware of their responsibilities.

Action steps:

  • The Board will strive to achieve a more diverse composition with a range of ages and backgrounds by publicizing annual elections and encouraging community members to run for election as Trustees. Begin before the next local board budget and election cycle.
  • Mobilize library supporters for political advocacy to support library funding, esp at state level. Consult with PLS for advocacy assistance. Begin January 2016.
  • Develop a Board/Staff teamwork atmosphere, beginning May 2015:

–Invite staff members to Board meetings on a rotating basis to talk about their job responsibilities and to help the Board get to know staff

–Encourage Trustee participation in Library events (such as the annual Tea Party)

–Hold an annual Board/Staff informal social event

–Trustees set an annual plan for a minimum number of board development training sessions (offered by PLS, LTA Trustee Institute, NYLA, etc.) Consult with PLS for board development suggestions.

Indicators of progress:

  • Track Trustee diversity indicators.
  • Number of people who run for Trustee election.
  • Track numbers and efforts of library advocates.
  • Set dates for staff presentations at Board meetings.
  • Track Trustee attendance and participation at Library events.
  • Set date for annual Board/Staff event.
  • Track participation in Board development training.

Appendix

Community Planning Committee

Michael Birmingham

Beth Doty

Ellen Gendreau

David Gilbert

Linda Hoose

Jennifer Howard

Jennifer Howe

Richard LeBar

Helen Lent

Gerri Long

Betty Minemier

Amy Pollard

Matt Quibell

Cathy Saunders

Ruth Swift

Peter Vogt

Teresa Dearing, Library Director

Mary Ann Holden, Library Trustee

Library Trustees

William Forsythe President
Daniel Beiswenger Vice-President
Mary Ann Holden Secretary
Lynne Blum Trustee
Nancy Wolfanger Treasurer